Frequently Asked Questions

Shipping times vary but we are usually on the road delivery on Wednesdays, Thursdays and Fridays. We'll provide an estimated delivery date at checkout.

Yes! We ship Canada-wide for non perishable items. Broths cannot be shipped further than a single days travel.

Subscriptions

Do you offer subscriptions?

Yes we offer subscriptions for all products across the site.

Do you offer bulk discounts?

Yes, bulk pricing is available. Please reach out to us directly for more information.

Shipping rates are calculated at checkout based on your location and order size, and are processed through Canada Post.

Yes — you'll receive a tracking number by email once your order has shipped.

Yes! Local pickup is available at our Gibsons, BC location. Select this option at checkout.

Yes — our products are proudly made in Gibsons, BC using locally sourced ingredients wherever possible.

Ingredient lists are available on each product page. If you have a specific question, feel free to contact us.

Some of our products are gluten-free. Please check individual product pages for allergen information, or contact us if you have specific dietary concerns.

No — our products are made with clean, natural ingredients and no artificial preservatives.

Our bone broth lasts 3 weeks fresh in the refrigerator, or up to 1 year frozen. We recommend freezing if you don't plan to use it within three weeks.

Keep refrigerated upon arrival. For longer storage, freeze immediately. Always check the best before date on the packaging. We recommend putting your broth in a bowl or jug to thaw.

We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage and we'll make it right.

Due to the perishable nature of our products, we are unable to accept returns. However, if there is an issue with your order, please reach out and we'll do our best to resolve it.

Please contact us right away with your order number and we'll sort it out quickly.

We'd love to work with you! Please contact us at your earliest convenience to discuss wholesale pricing and terms.

Yes, bulk pricing is available. Please reach out to us directly for more information.

We accept all major credit cards, debit, and Shop Pay at checkout.

Enter your discount code in the promo code field at checkout before completing your purchase.

Home on the Range Organics "Nourish Yourself" bone broth is slow-simmered for 48+ hours using 100% grass-fed and finished bones sourced from local BC farms. This extended extraction produces a therapeutic-grade broth rich in collagen, gelatin, and amino acids — particularly glycine — that support gut lining repair, joint health, and immune function. Mass-produced grocery store stocks are typically simmered for 4–6 hours and contain significantly lower levels of these beneficial compounds.

Yes. Nourish Yourself bone broth is sugar-free, gluten-free, grain-free, and rich in healthy fats and bioavailable protein. It is specifically suited to Keto, Paleo, and GAPS (Gut and Psychology Syndrome) protocols. The high gelatin content supports gut lining integrity, making it a foundational food for digestive healing diets.

Yes — with one exception. All Mad Brit sausages are nitrate-free and contain no artificial preservatives or celery extracts. The majority are also 100% gluten-free. The only exception is the Traditional British Banger, which contains breadcrumbs to achieve its authentic texture. All other varieties are safe for gluten-free diets.

Mad Brit sausages are hand-crafted by Chef Allen Ingram in Gibsons, BC using a 100-mile diet philosophy — local meats, no fillers, no hormones, and no antibiotics. Each recipe features distinctive flavour profiles such as Marmite & Aged Cheddar, Duck with Sour Cherry & Apricot, and Moroccan Lamb. The range has earned multiple local awards in Western Canada and is made in small batches to order.

Home on the Range Organics sources its beef from Bradner Farms in Ashcroft and Abbotsford, BC — 100% grass-fed and finished. Poultry is free-range and non-GMO, sourced from BC farms committed to regenerative agriculture. All sourcing prioritizes local BC producers to support sustainable Canadian farming.

Yes. All chef-prepared ready meals — including the Beef Bourguignon and Shepherd's Pie — are made in the HOTRO kitchen in Gibsons, BC using grass-fed meats and organically sourced produce. Note: while we source organic ingredients, our kitchen is not currently certified for organic production, so the finished meals are not labelled as certified organic. They contain no artificial preservatives and are designed as a high-quality, no-compromise option for busy households.