Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Shipping times vary but we are usually on the road delivery on Wednesdays, Thursdays and Fridays. We'll provide an estimated delivery date at checkout.
Do you ship across Canada?
Yes! We ship Canada-wide for non perishable items. Broths cannot be shipped further than a single days travel.
Subscriptions
Do you offer subscriptions?
Yes we offer subscriptions for all products across the site.
Do you offer bulk discounts?
Yes, bulk pricing is available. Please reach out to us directly for more information.
What are your shipping rates?
Shipping rates are calculated at checkout based on your location and order size, and are processed through Canada Post.
Can I track my order?
Yes — you'll receive a tracking number by email once your order has shipped.
Do you offer local pickup or delivery?
Yes! Local pickup is available at our Gibsons, BC location. Select this option at checkout.
Our Products
Are your products made in BC?
Yes — our products are proudly made in Gibsons, BC using locally sourced ingredients wherever possible.
What are the ingredients in your products?
Ingredient lists are available on each product page. If you have a specific question, feel free to contact us.
Are your products gluten-free or allergen-friendly?
Some of our products are gluten-free. Please check individual product pages for allergen information, or contact us if you have specific dietary concerns.
Do you use preservatives?
No — our products are made with clean, natural ingredients and no artificial preservatives.
Freshness & Storage
How long does bone broth last?
Our bone broth lasts 3 weeks fresh in the refrigerator, or up to 1 year frozen. We recommend freezing if you don't plan to use it within three weeks.
How should I store my products?
Keep refrigerated upon arrival. For longer storage, freeze immediately. Always check the best before date on the packaging. We recommend putting your broth in a bowl or jug to thaw.
Returns & Issues
What if my order arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage and we'll make it right.
What is your return/refund policy?
Due to the perishable nature of our products, we are unable to accept returns. However, if there is an issue with your order, please reach out and we'll do our best to resolve it.
My order is missing an item — what do I do?
Please contact us right away with your order number and we'll sort it out quickly.
Subscriptions & Wholesale
Do you offer subscriptions?
How do I apply for wholesale?
We'd love to work with you! Please contact us at your earliest convenience to discuss wholesale pricing and terms.
Do you offer bulk pricing?
Yes, bulk pricing is available. Please reach out to us directly for more information.
Payments & Discounts
What payment methods do you accept?
We accept all major credit cards, debit, and Shop Pay at checkout.
How do I apply a discount code?
Enter your discount code in the promo code field at checkout before completing your purchase.