Online Store Return Policy
Thank you for your interest in supporting us through the online store!
Every product sold by Home on the Range Organics Ltd. is warranted with a 30-day money back return policy. If you are not satisfied when you receive your item, please return it within 30 days for a replacement or money back.
Which items may be returned?
You may return most unopened items purchased at our Online Store within 30 days of the original delivery. We cannot accept returns of items that have been damaged or opened; if fresh or frozen food items. Items must be in a condition suitable for resale, unless it has been given to you in a damaged condition.
What if an item is defective or is not what I ordered?
In the rare case that your order contains a defective item or we accidentally gave you the wrong item, we will provide you with a replacement at no charge. If you don't wish to receive a replacement item, we will credit your account for the product amount. Please include all original packaging an attach a brief note explaining the defect, or indicate on your receipt the item error, when you collected it from the store.
How do I return an item purchased from the Online Store?
Simply bring the product back to the store. Email allen (at) hotro.ca for return authorization. Unauthorized returns will not be accepted. We will credit your charge account within 7 days of receiving the returned item.
Hand deliver returns to our retail store at 235 East Broadway Vancouver V5T 1W4